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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Ashley M.

    Will never take my car anywhere else!! They are amazing and take great care of you!


  • -Chrissy M.

    I love you guys!!!! I refuse to take my car ANYWHERE else. I also love how genuine, honest, sympathetic, caring, and absolutely reasonable on pricing this company is. A special thanks goes out to Steve-He is super awesome!


  • -Jimmy M.

    The folks at J & K just saved me over $250 on a repair I thought I needed, and they probably could have gotten away with it and I'd have never been the wiser. Fortunately, they were honest and only fixed what needed to be fixed, despite me thinking it was something else. Not surprised they were pretty slammed by the time I got there at 9 am. Honest and dependable service...would definitely recommend them to friends!


  • -Eddie N.

    Good place for a good price... Been here numerous times without any complaints... Recently had an issue with an oil leak... They told me the price and how it wouldn't be worth it with such an old car with high miles... Could have taken my money but they decided to help me instead.


  • -Cyndi S.

    The most honest, knowledgeable mechanics out there. We have been bringing our 1992 truck here for years and will continue to do so.


  • -Joseph L.

    My wife and I have had our cars serviced and repaired at J & K for nearly 20 years. I have never had to bring a car back after it had been repaired. On a number of occasions they made ajustments to correct a minor problem and did not charge us for it. When we had an emergency they were able to squeeze us in to help us. I have unconditionally recommended J & K over the years.


  • -Cory S.

    I was recommended here by a friend who loves this repair shop and seriously, if you're in the area and not taking your car here for repairs my only question is WHY? These guy are polite, courteous and really take the time to show you whats going on. I've had to take my car in a few times, and if it was a petty thing they didn't even charge me to look at it or fix it. The more major issues I've had they were able to squeeze me in and did an excellent job at a really fair price! I've already told everyone I know about them, so now, I'm sharing with Yelp. Call them, try them once. You'll be glad you did!


  • -Brandon M.

    J&K are always helpful, fair, and reliable. I have been taking my cars here for almost ten years, and they have always been honest and quick when it comes to explaining and solving problems.


  • -Jon P.

    Great shop! Great people! Honest mechanics that do honest work. I wouldn't go anywhere else. Brought them a quote from pep boys, they went over the vehicle again and found out that I didn't need HALF of what they said I did. Saved me 400 dollars.


  • -Mary F.

    I went to J and K Auto Repair e light on my car Steve told me it is my alternator so I came back home and called him back and he said come back at 2 and we'll put on a brand new alternator thank God for J&K. I've gone to them for years for help with my car.. I always leave happy, and with a happy car.


  • -Jessica S.

    J & K is the best shop around. Good, honest, family owned business and all the guys there take good care of you. If I could give ten stars I would. Support your local business Apopka!!!


  • -Ashley M.

    Will never take my car anywhere else!! They are amazing and take great care of you!

Call us for service: 407-880-3530

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